Yes, in the month of November we offer free shipping on all purchases at OPTiCA TRENDZ – but this only applies to orders within the Netherlands. Customers in the Netherlands therefore temporarily benefit from free shipping, regardless of the purchase amount or the number of products. Unfortunately, this promotion does not apply to international shipping.

Ordered before 10am, shipped the same working day.

Products that are handmade take longer. These will be shipped as soon as possible.

If your order has not arrived after a week, please contact us so we can investigate the details.

PLEASE NOTE!

There is currently a promotion. Free shipping in November!

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Shipping costs within the Netherlands:

• Small package + track & trace (0-3 kg): €6.95Shipping costs within Europe:
• Letterbox package + track & trace (0-2 kg): €12.90 Small package (What does not fit through the letterbox) + track & trace (0-3 kg): €18.50

We currently do not ship outside Europe. Shipping Policy.

No.

We currently do not ship outside of Europe.

Yes, we offer a 6-month warranty on all our products. Within the first 30 days of receipt, you can return the product for a replacement or a full refund.
You will be responsible for the return shipping costs, as stated in our return policy.

After these 30 days, but within the warranty period of 6 months, we will repair the product for free if something is wrong due to normal use. This way we ensure that you are satisfied with your purchase and the product functions properly.

If you want to use your right of withdrawal, you can indicate this within 14 days after receiving your order. You can do this by contacting us by e-mail or another means of communication. Please state your order number and the products you want to return.

After registering the return, you have another 14 days to actually return the product to us. Make sure the product is in its original condition and packaging, if reasonably possible. The costs for returning are at your own expense.

Once we have received the product in good condition, you will receive the full purchase price including any shipping costs back within 14 days.

Yes, the right of withdrawal applies to most products that you buy from us. This means that you can decide to return the product without giving a reason within 14 days after receiving your order. After registering your return, you have another 14 days to actually return the product.

There are, however, some exceptions to the right of withdrawal. Products that have been custom-made or personalized especially for you cannot be returned, unless there is a defect or error. Also for sealed products that can no longer be returned for hygienic or health reasons once the seal has been broken, there is no right of withdrawal.

The right of withdrawal applies to other products as long as they are returned in their original condition and packaging.

The right of withdrawal expires in some specific cases:

1. Sealed products : If you receive products that are sealed for hygiene or health reasons and the seal has been broken, the right of withdrawal lapses.
2. Custom made or personalized products : If the product is made or personalized especially for you, you cannot return it unless there is a defect.
3. After the legal term : The right of withdrawal expires if you do not indicate within 14 days after receiving your order that you want to return it. You then have another 14 days to actually return the product.

To exercise your right of withdrawal, please make sure you return the products within the specified period and in their original condition.

Yes, when you return a product within the set period of 14 days, you will receive the full order amount including any shipping costs. This amount will be refunded within 14 days after the registration of your return, provided that we have received the product in good condition.

Please note that you will be responsible for the costs of returning the products.

Yes, the return costs are at the customer's own expense, unless the product is damaged or delivered incorrectly. The costs for returning your product depend on the shipping method you choose. On average, the return costs are around €7.25 per package, but this can vary depending on the carrier.

We accept payments such as IDEAL, PayPal, Klarna, Apple Pay, Visa, Mastercard and American Express.